Privacy Policy

1. Introduction

Welcome to tailbase, operated by Hedar Inc. ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered pet health platform and related services.

By using tailbase, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Communication preferences

Pet Health Information

To provide our AI-powered health insights, we collect:

• Pet profiles (name, breed, age, weight, medical history)
• Health records and veterinary reports
• Daily activity logs and behavioral observations
• Photos and videos of your pet (when provided)
• Health symptoms and concerns you report

Technical Information

We automatically collect certain technical information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Location data (if you enable location services)

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: Deliver AI-powered health insights and recommendations for your pet
• Personalization: Customize your experience and improve our recommendations
• Communication: Send you updates, alerts, and important service notifications
• Support: Respond to your inquiries and provide customer support
• Safety: Monitor for concerning health trends and provide proactive alerts
• Improvement: Analyze usage patterns to enhance our AI models and services
• Legal Compliance: Meet legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

With Your Consent

We may share information when you explicitly consent, such as when sharing data with your veterinarian.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, subject to strict confidentiality agreements.

Legal Requirements

We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of tailbase, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of how we process your information

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

8. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.