Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the tailbase platform and services provided by Hedar Inc. ("we," "our," or "us"). By accessing or using tailbase, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use our services.

2. Description of Service

tailbase is an AI-powered pet health platform that provides:

• Health record integration and management
• AI-generated insights and recommendations based on your pet's data
• Proactive health alerts and trend monitoring
• Educational content and resources for pet care
• Communication tools for connecting with veterinary professionals

Our services are designed to supplement, not replace, professional veterinary care.

3. Eligibility and Account Registration

To use tailbase, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

You may not create multiple accounts or allow others to use your account without permission.

4. Medical Disclaimer and Limitations

Not Medical Advice

tailbase provides information and insights for educational purposes only. Our AI recommendations are not medical advice and should not be used as a substitute for professional veterinary consultation, diagnosis, or treatment.

Emergency Situations

In case of a veterinary emergency, contact your veterinarian or emergency animal hospital immediately. Do not rely on tailbase for emergency medical situations.

Accuracy Limitations

While we strive for accuracy, our AI-generated insights may not always be correct or complete. Always verify important health information with a qualified veterinarian.

5. User Responsibilities and Conduct

You agree to:

• Provide accurate and up-to-date information about your pet
• Use the service responsibly and in accordance with these Terms
• Respect the intellectual property rights of tailbase and others
• Not misuse or attempt to circumvent our security measures
• Not share your account with unauthorized users
• Report any suspected security vulnerabilities or misuse

Prohibited Activities

You may not:

• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the service
• Upload malicious code or harmful content
• Violate any applicable laws or regulations
• Impersonate others or provide false information

6. Subscription and Payment Terms

tailbase may offer both free and paid subscription tiers:

Free Services

Basic features may be available at no cost, subject to usage limitations and these Terms.

Paid Subscriptions

Premium features require a paid subscription. By subscribing, you agree to:

• Pay all applicable fees as described at the time of purchase
• Automatic renewal unless cancelled before the renewal date
• Our refund policy as outlined on our website

Changes to Pricing

We reserve the right to modify pricing with reasonable notice to existing subscribers.

7. Intellectual Property Rights

tailbase and all related content, features, and functionality are owned by Hedar Inc. and are protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of the content you provide (pet information, photos, etc.). By using our service, you grant us a license to use this content to provide and improve our services.

Restrictions

You may not copy, modify, distribute, or create derivative works based on our service without express written permission.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using tailbase, you consent to our data practices as described in the Privacy Policy.

9. Service Availability and Modifications

We strive to maintain service availability but cannot guarantee uninterrupted access. We reserve the right to:

• Modify, suspend, or discontinue services with reasonable notice
• Perform maintenance that may temporarily affect service availability
• Update features and functionality to improve user experience

10. Limitation of Liability

To the fullest extent permitted by law, Hedar Inc. shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from your use or inability to use the service
• Any harm to your pet resulting from reliance on our recommendations

Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Hedar Inc. from any claims, damages, or expenses arising from:

• Your use of the service
• Your violation of these Terms
• Your infringement of any third-party rights
• Any content you provide through the service

12. Termination

Either party may terminate your account:

By You

You may cancel your account at any time through your account settings or by contacting us.

By Us

We may suspend or terminate your account if you violate these Terms or engage in harmful behavior.

Effect of Termination

Upon termination, your access to the service will cease, and we may delete your data in accordance with our Privacy Policy.

13. Dispute Resolution

Any disputes arising from these Terms or your use of tailbase will be resolved through:

• Initial good faith negotiations between the parties
• Binding arbitration if negotiations fail
• Applicable laws of the jurisdiction where Hedar Inc. is incorporated

14. General Provisions

Changes to Terms

We may update these Terms periodically. We will notify you of material changes and your continued use constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hedar Inc. regarding your use of tailbase.